“Since our account was set up, a weight has been lifted. Walker schedules our maintenance automatically and adapts to our tight schedules. Their technicians are reliable and knowledgeable, and the work is done well every time.”
Rachel Renaud,
Paralegal, Laura Secord
Case Studies
Featured Case Study
Laura Secord reduces liability by using one reliable service provider for 100 locations across Canada.
|Laura Secord Chocolates, Canada
Reliable, consistent national service and unparalleled transparency with fast, accurate and complex data reporting to keep your grease traps running efficiently.
Equipment maintenance in the food service industry is a challenge at the best of times. Convenient booking, service satisfaction and overall reliability isn't always easy to find. For Laura Secord Chocolates, Canada's largest chocolate company, this was true. Offering a variety of high quality chocolates, ice creams and other sweets in 100 stores across Canada meant having to ensure their grease traps were functioning at their best. Yet the popular brand wasn't experiencing the level of satisfaction they expected from their service providers.
With a century-old brand name on the line, Laura Secord recognized a need for routine scheduled maintenance. They needed to track and maintain service reports from their locations across the country but were having difficulty finding one provider that was consistent, reliable and trustworthy. The company connected with Walker in 2018 to begin servicing its 100 stores and hasn't looked back since.
Laura Secord chose Walker after being referred to them by one of the malls where they were located. Walker was able to provide what the company had been missing from their previous grease trap service providers:
- Consistent cross-Canada service
- Flexible scheduling suited to Laura Secord's stores, even outside of business hours
- Before and after photos to show the jobs are done right and on time
- Automatic appointments, work orders and invoicing
- Great service and follow-up; recommendations and scheduling of preventative maintenance
100
locations serviced across Canada.
100%
peace of mind with reliable service & support.
125
scheduled appointments in the first 2 years.
“Having Walker as our supplier for our 100 stores across Canada makes things so much easier. After 2 years, the service is still impeccable. Go with Walker! You will not regret it, I swear.”
Rachel Renaud,
Paralegal, Laura Secord